Privacy Policy

1. Information We Collect

We collect only the essential personal details required to process transactions and fulfill deliveries:

• Contact & Order Information: Full name, shipping address, billing address, email address, and phone number.
• Payment Details: All payment transactions are encrypted and processed through third-party gateways (Stripe, PayPal, Affirm, AfterPay). We never store full card numbers on our servers.
• Technical Data: IP address, device type, browser specifications, and cookie session identifiers to maintain shopping cart functionality.
• Support Inquiries: Communications submitted via our 24/7 live chat, contact form, or direct emails to our support desk.

2. Purpose of Data Processing

Your personal information is used exclusively to facilitate normal retail operations:

• Processing and packing orders placed at our online store.
• Coordinating standard United States shipping ($0.00 Free) and providing delivery tracking numbers.
• Managing customer-initiated returns (30-day window) and processing verified refunds.
• Responding promptly to customer service requests and preventing fraudulent purchases.

We do not sell, rent, or trade your personal contact information to third parties.

3. Payment Providers & Gateway Security

Our website utilizes secure 256-bit SSL encryption. Financial checkout data is transmitted directly to external, PCI-compliant payment networks:

• Stripe: Major Credit and Debit Cards
• PayPal: Secure Digital Wallet
• Affirm & AfterPay: Installment Payment Services

4. Cookies & Session Storage

We use essential cookies to support your shopping experience, such as keeping items in your cart while you browse and securing checkout sessions. You can control or block cookies via your browser settings, though disabling essential cookies may prevent checkout completion.

5. Platform & Operational References

This store is hosted on WordPress utilizing WooCommerce for order management. To understand how WooCommerce structures account data, privacy controls, and data retention settings, please refer to the official WooCommerce Privacy Documentation.

6. Your Privacy Rights

Under applicable United States consumer privacy frameworks, you have the right to:

• Request access to the personal data we maintain about you.
• Request correction of inaccurate contact or shipping information.
• Request deletion of your personal data, subject to statutory order and tax record retention requirements.

To submit a privacy inquiry or data deletion request, email us at info@drapecraft.site.